Delivery and terms of purchase

1-About VeZe Trade AB

The company is based in Malmö, Sweden. The company's postal address is Ollebovägen 14 / no 21, 218 45 Vintrie.

If you wish to contact us, please send an email to [email protected] with your case and contact details, and we will get back to you shortly.

2-Payment Terms and Ordering

We offer the following secure payment options for your order:

Swish: Pay easily and quickly with Swish. You complete the payment by following the instructions at checkout.

Stripe (Card Payment): We use Stripe for secure card payments. You can pay with the most common credit cards such as Visa, Mastercard, and American Express. All card data is handled with the highest level of security.

Qliro (Invoice, Partial Payment, and Direct Payment):

• Invoice: Pay at your convenience after you have received your order. An invoice will be sent to you via email.
• Partial Payment: Split your payment over a longer period.
• Direct Payment: Pay directly via your bank.

The specific terms for Qliro will be presented at the checkout when you make your choice. For questions about your invoice or payment, please contact Qliro's customer service directly.

When you have completed your order, an order confirmation will be sent to your email address. The confirmation contains all the details about products, price, billing, and delivery address.

If anything is wrong with the order confirmation, you must immediately contact us via email at [email protected].

We reserve the right to cancel the order in case of any technical errors.

3-Delivery

The delivery time is normally about 2–4 business days. We always do our best to meet the estimated delivery time so that you receive your products as quickly as possible. However, sometimes it may take a little longer than expected, for example, if we are waiting for a delivery from a supplier. But we will deliver your order as soon as we possibly can. Please note that as a customer, you must always be able to show identification upon delivery of the products. If you cannot be present yourself, the recipient must be able to show the purchasing customer's ID as well as their own. No photocopies will be accepted.

NOTE: Orders placed on weekends will be shipped on the following Monday at the earliest.

We deliver all products and accessories within Sweden, Denmark, and Finland in collaboration with DHL and Airmee home delivery.

If there are delays in delivery (without us having notified you of a longer delivery time), you should contact us at the email address: [email protected].

Airmee Home Delivery: We now offer convenient home delivery options via Airmee, starting from just 69.90 SEK. Prices vary depending on your location and the size of your order. This shipping method is free for orders over 750 SEK. This applies only to Stockholm, Gothenburg, Malmö, Lund, Linköping, Norrköping, Växjö, Uppsala, Västerås, Enköping, Jönköping, Borås, Örebro, Helsingborg, Karlstad, Eskilstuna, Halmstad, Nyköping, Trollhättan, Uddevalla, and Vänersborg. Once Airmee has picked up your order from our warehouse, you will receive a notification via SMS where you can track your delivery in real-time and customize your delivery to your preferences, for example, you can choose to have the package left outside your door. This way, you can receive your delivery from us even if you are not at home. You can also contact Airmee via chat if you have any questions or concerns.

Nearest Service Point: Your goods will be delivered to the nearest postal service point for pickup. The price for this delivery method starts from 49.90 SEK (weight-based). We offer free delivery to the nearest service point for orders over 750 SEK in Sweden. (For Denmark, free shipping applies to orders over 2500 SEK, and for Finland, it applies to orders over 2500 SEK). This is a way for us to thank you for your trust and loyalty.

DHL Home Delivery with Notification: We offer a convenient delivery service that delivers your goods directly to your door via our reliable distributor. The price for this delivery method starts from 99.90 SEK. You must be available for this delivery method, as if DHL cannot reach you, the package will be returned to their warehouse. In this situation, they charge us 140 SEK per day. Therefore, we must pass this cost on to you. It is important to keep track of the delivery to avoid extra costs.

Unclaimed Package: For all packages that are not picked up, a fee of 300 SEK (Home delivery 700 SEK) will be charged. The fee covers the costs of expedition, return shipping, and handling. Payment terms are 10 days. In case of late payment, a reminder fee of 60 SEK will be charged, as well as an annual default interest of 24% and any collection costs. If you have changed your mind after the package has been sent from us, you must pick up the package at your service point and send it back to us. If the package is not picked up, it is automatically registered as unclaimed and charged accordingly.

Delivery Status: Once we have received your order, you will receive an order confirmation from us via email. You will also receive an email with a link to a delivery status page (DHL, AIRMEE), where you can follow the delivery from the moment the product(s) leave our warehouse until they are delivered to your home.

4-Prices

Prices in the store are stated in SEK, DKK, and EURO, and all prices include 12% VAT.

5-Right of Withdrawal

When purchasing goods on the website, you as a customer have a legal 14-day right of withdrawal, which applies from the time you have received the goods you ordered.

5.1 When exercising your right of withdrawal:

• You must notify us that you regret the purchase. The notification should be sent to us at [email protected]. Your name, address, email address, order number, and the goods to be returned must be clearly stated in your message. 
• You should return the products to us immediately and no later than 14 days after the withdrawal notification. 
• You are responsible for return shipping (home delivery), delivery, and the condition of the products upon return. The products should therefore be well-packaged and in their original packaging. 
• We reserve the right to deduct a sum from the refund amount that corresponds to the decrease in value compared to the original value of the goods if the product is used or damaged.

5.2 The right of withdrawal does not apply to:

• For more on the legal right of withdrawal, see here.

6-Complaints and Claims

• We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the error at no cost. 
• You must always contact us for approval before returning a defective item. 
• The complaint and at least one picture of the damaged item must be sent immediately after the defect has been discovered.

6.1 How to proceed with a complaint:

• Any errors and defects must always be reported to [email protected], where you state your name, address, email address, order number, and a description of the error. 
• If we are unable to remedy the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved claims. 
• We reserve the right to refuse a claim if it is found that the item is not faulty in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines from the National Board for Consumer Disputes, see arn.se.

7-Limitation of Liability

We take no responsibility for indirect damages that may arise due to the product.We accept no responsibility for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include labor disputes, fire, war, government decisions, reduced or non-delivery from a supplier. Furthermore, no responsibility is taken for any changes to products/product properties that have been changed by the respective supplier and other factors beyond our control.

8-Product Information

We reserve the right to make printing errors on this website as well as for products being sold out. We do not guarantee that the images reproduce the exact appearance of the products, as a certain color difference may occur depending on the screen, photo quality, and resolution. We always try our best to display the products as accurately as possible.

We regularly check the best-before dates on our products, but sometimes we may overlook one. If the best-before date is less than one month from the date you ordered the products, we can refund half the price of the product. To be eligible for a refund, you need to send a picture of the product with the best-before date visible to us at [email protected].

9-Information About Cookies

According to the Electronic Information Act, visitors to a website must be informed that cookies are used for privacy purposes. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Authority's website.

10-Personal Data

By shopping at VeZe Trade AB, you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more data than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.

VeZe Trade AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to handle your order and, in cases where you have requested newsletters or special offers, to be able to adapt marketing to your individual needs.

The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).

10.1 What is personal data?Personal data is all information that can be directly or indirectly attributed to a physical person.

10.2 What data do we store?In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history. Your data is stored as long as we have a legal basis to process it, for example, to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.

10.3 Legal basisIn connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, campaigns, and similar mailings are carried out after consent from you.

10.4 What data is shared and for what purpose?10.4.1 Payment providerWhen making a purchase, information is shared with our payment provider. What is stored is the first name, last name, address, email address, and phone number. If you choose to pay by invoice, your social security number is also saved with the payment provider. The information is stored to be able to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Swish, Stripe, and Qliro.

10.4.2 Shipping companyIn order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is the first name, last name, and address details for delivery. The email address and/or mobile number may also be shared with the shipping company for notification. The shipping companies we collaborate with are: DHL and Airmee.

10.4.3 NewsletterIf you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider Get a newsletter. This is to be able to keep you updated with information and offers for marketing purposes.

10.5 The right of accessYou have the right to receive an extract of all information we have about you. The extract is delivered electronically in a readable format.

10.6 Right to rectificationYou have the right to ask us to update incorrect information or supplement incomplete information.

10.7 The right to be forgottenYou can at any time request that the data concerning you be deleted. There are a few exceptions to the right to erasure, such as if the data must be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).

10.8 Responsible for data protectionVeZe Trade AB is responsible for the storage and processing of personal data in the webshop and ensures that the rules are followed.

10.9 How we protect your personal dataWe use industry standards such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information such as personal data and passwords securely. We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.

11-Changes to the General Terms and Conditions

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with an order or visit to the website.

12-Disputes and Choice of Law

In the event that a dispute cannot be resolved by mutual agreement with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents of an EU country other than Sweden, you can file a complaint online via the EU Commission's platform for dispute mediation, see http://ec.europa.eu/consumers/odrIn the event of a dispute, we follow the decisions of the ARN or a corresponding dispute resolution body. Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.