About VeZe Trade AB
- The company is based in Malmö. The company's postal address is Ollebovägen 14 / no 21, 218 45 Vintrie .
- If you wish to get in touch with us, send an email to [email protected] with your case and your contact details and we will hear from you shortly.
Ordering
- When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
- If there is an error in the order confirmation, you must immediately contact us via e-mail to [email protected].
- We reserve the right to cancel the order in the event of a technical error.
Delivery
- The delivery time is normally approx. 2–4 working days. We always do everything we can to keep the estimated delivery time, so that you get your products home as quickly as possible. Sometimes, however, it can take a little longer than expected, if, for example, we have to wait for delivery from the supplier. But we deliver your order as soon as we can. Keep in mind that you as a customer must always be able to show identification when handing out/delivery of the products, if you cannot be present yourself, recipients must be able to show the purchasing customer's identification as well as their own, no photocopies are accepted. ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest.
- We deliver all products and accessories within Sweden, Denmark and Finland in collaboration with DHL, DB Schenker and Airmee home delivery .
- If delays in delivery should occur (without us notifying you of a longer delivery time), you must contact us at the e-mail address: [email protected].
- Nearest Agent; Your items will be delivered to the nearest postal agent for collection. The price for this delivery method starts from 49.90
SEK (weight based) . We offer free delivery to the nearest post office for orders over SEK 750 in Sweden . (For Denmark free shipping applies to orders over SEK 2500 , and for Finland it applies to orders over SEK 2500. ). It's a way for us to thank you for your trust and loyalty.
- Unclaimed package; A fee of SEK 500 is charged for all packages that are not picked up . The fee corresponds to the costs of shipping, return shipping and handling. Payment terms are 10 days. In the event of delayed payment, a reminder fee of SEK 60 and late payment interest at 24% per annum and possibly collection costs. If you changed your mind after the package has been sent from us, you must collect the package at your drop-off point and send it back to us. If the package is not collected, it is automatically registered as not collected and charged accordingly.
- Delivery status : When we have received your order, you will receive an order confirmation from us via e-mail. You will also receive an email with a link to a delivery status page (DHL, DB Schenker, AIRMEE), where you can follow the delivery from the time the product(s) leave our warehouse until they are delivered to your home.
Prices
- Prices in the shop are stated in SEK, DKK and EURO, all prices include 12% VAT.
Right of withdrawal
- When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
When exercising your right of withdrawal:
- You must announce that you regret it. The message must be sent to us [email protected]. In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated.
- You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
- You are responsible for return shipping ( home delivery ), delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.
- From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.
Claims and complaints
- We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
- You must always contact us for approval before returning a defective item.
- The complaint and at least one picture of the damaged item must be sent immediately after the defect has been discovered.
How do you proceed with a complaint?
- Any errors and defects must always be reported to [email protected], where you state your name, address, e-mail address, order number and a description of the error.
- If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
- We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Limitation of liability
- We take no responsibility for indirect damages that may occur due to the product.
- We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
- Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
Product information
- We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.
- We periodically check the best-before dates on our products, but sometimes we overlook it. If the best-before date is shorter than one month from the date you ordered the products, we can refund half the price of the product. In order to make a refund, you need to send a picture of the product with the best-before date visible and email us at [email protected].
Information about Cookies
- According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Swedish Post and Telecommunications Authority's website.
Personal data
- By shopping at VeZe Trade AB you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
VeZe Trade AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order and in the instances when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs. The information below is a summary of how we store and process your data
in accordance with the data protection regulation ( GDPR ).
What is personal data?
- Personal data is all information that can be directly or indirectly attributed to a natural person.
What data do we store?
- In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
Legal basis
- In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, campaigns and similar mailings take place after your consent.
What information is shared and for what purpose?
Payment provider
- When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to carry out the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Swish , Klarna and Direkt card payment.
Shipping Company
- In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and/or mobile number may also be shared with the shipping company for notification. The shipping companies we work with are: DHL, DB Schenker and Airmee .
Newsletter
- If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider Mail Chimp . This is to be able to keep you updated with information and offers for marketing purposes.
The right to access
- You have the right to receive extracts from all information that we have about you. Extracts are delivered electronically in a readable format.
Right to rectification
- You have the right to ask us to update incorrect information or supplement information that is incomplete.
The right to be forgotten
- You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).
Responsible for data protection
- VeZe Trade AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
How we protect your personal data
- We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.
Changes to the General Terms and Conditions
- We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
- In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
- In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
- Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
