Delivery & purchase terms – Secure e-commerce & fast deliveries

1. About VeZe Trade AB (etnomat.se)

Etnomat.se is operated by VeZe Trade AB.

• The company is headquartered in Malmö, Sweden. The company's postal address is Ollebovägen 14 / no 21, 218 45 Vintrie, Sweden.
• If you wish to get in touch with us, please send an email to [email protected] with your inquiry and contact details, and we will respond shortly.

2. Payment Terms and Ordering

We offer the following secure payment options for your order:

• Swish: Pay quickly and easily with Swish. Complete your payment by following the instructions at checkout.
• Nets: At Etnomat, we want it to be simple, fast, and secure to shop for your favorite international flavors. We work with Nets to offer a smooth and reliable payment solution with a wide range of options.
  
  Through our payment service Nets, you can choose between the following methods:

1. Card payment: We accept Mastercard, Maestro, American Express, and Dankort.
2. Mobile payment: Fast and easy payment via Apple Pay, Google Pay, and MobilePay.
3. Direct payment: Payment via SEPA transfer is available.

All transactions are handled with the highest level of security and encryption via Nets, so you can always feel confident when shopping with us.

Qliro (Invoice, installment payment, and direct payment)

1. Invoice: Pay at your convenience after receiving your order. An invoice will be sent to you via email.
2. Installment payment: Split your payment over a longer period.
3. Direct payment: Pay directly via your bank.

The terms that apply to Qliro are presented at checkout when you make your selection. For questions about your invoice or payment, please contact Qliro's customer service directly.

• Once you've completed your order, an order confirmation will be sent to your email address. The confirmation includes all details about products, price, billing, and delivery address.
• If anything is incorrect in the order confirmation, please contact us immediately via email at [email protected].
• We reserve the right to cancel an order in the event of a technical error. 

3. Delivery

• Delivery time is normally approximately 2–4 business days. We always do our best to keep the estimated delivery time so that you receive your products as quickly as possible. However, it may sometimes take a little longer than expected, for example if we need to wait for a delivery from a supplier. Regardless, we deliver your order as soon as we can. Please note that you as a customer must always be able to show ID when your order is handed over/delivered. If you are unable to be present yourself, the recipient must be able to show both the purchasing customer's ID and their own — no photocopies are accepted. Please note! Orders placed on weekends are shipped at the earliest on the following Monday.
• We deliver all products and accessories within Sweden, Denmark, and Finland in partnership with DHL and DSV.
• If a delivery delay occurs (without us having notified you of a longer delivery time), please contact us at: [email protected].
• Nearest Service Point; Your goods will be delivered to the nearest service point for pickup. The price for this delivery method starts from 49.90 SEK (weight-based). We offer free delivery to the nearest service point for orders over 750 SEK within Sweden. This is our way of thanking you for your trust and loyalty.
• DHL Home Delivery with Notification; We offer a convenient delivery service that delivers your goods directly to your door via our trusted distributor. The price for this delivery method starts from 99.90 SEK. You need to keep track of this delivery method, since if DHL is unable to reach you, the package is returned to their warehouse. In this situation, they charge us 140 SEK per day. We must therefore pass this cost on to you. It's important to keep track of your delivery to avoid extra costs.
• Uncollected package; A fee of 300 SEK (Home delivery 700 SEK) is charged for any package that is not collected. The fee corresponds to the costs of the dispatch fee, return shipping, and handling. Payment terms are 10 days. In the event of late payment, a reminder fee of 60 SEK plus late interest of 24% per year and any collection costs will apply. If you change your mind after the package has been shipped from us, you must collect the package at your pickup location and send it back to us. If the package is not collected, it will automatically be registered as uncollected and charged accordingly.
• Delivery status: Once we have received your order, you will receive an order confirmation from us via email. You will also receive an email with a link to a delivery status page (DHL, DSV), where you can track your delivery from the moment the product(s) leave our warehouse until they are delivered to you.

4. Prices

• Prices in the store are stated in SEK, DKK, and EUR. All prices include 6% VAT. We are VAT-registered and pay VAT only in Sweden.

5. Right of Withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the moment you receive an item you have ordered.

5.1 To exercise your right of withdrawal

• You must notify us that you wish to withdraw from the purchase. The notification should be sent to [email protected]. Your message should clearly state your name, address, email address, order number, and which items the return concerns.
• You should return the products to us immediately, and no later than within the statutory 14 days after the withdrawal notice.
• You are responsible for return shipping (home delivery), delivery, and the condition of the products upon return; products should therefore be shipped well packaged and in their original packaging.
• We reserve the right to deduct an amount from the refund corresponding to any decrease in value compared to the item's original value, in the case of a used or damaged product.

5.2 The right of withdrawal does not apply to

For more information on the statutory right of withdrawal, see konsumentverket.se.

6. Complaints and Claims

• We inspect all products before they are shipped to you. Should a product nevertheless arrive damaged or incorrectly dispatched, we undertake, in accordance with applicable consumer protection legislation, to remedy the fault free of charge.
• You must always contact us for approval before returning a defective item.
• The complaint and at least one photo of the damaged item should be sent immediately after the defect is discovered.

6.1 How do you file a complaint?

• Any faults or defects should always be reported to [email protected], stating your name, address, email address, order number, and a description of the fault.
• If we are unable to remedy the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved claims.
• We reserve the right to decline a claim if it turns out that the item is not faulty in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines of the National Board for Consumer Disputes (Allmänna Reklamationsnämnden), see arn.se.

7. Limitation of Liability

• We accept no liability for indirect damages that may arise as a result of the product.
• We accept no liability for delays/faults resulting from circumstances beyond the company's control (Force Majeure). Such circumstances may include, for example, labor disputes, fire, war, government decisions, or reduced or absent delivery from a supplier.
• Furthermore, we accept no liability for any changes to products/product characteristics made by the respective supplier, or other factors beyond our control.

8. Product Information

• We reserve the right to any printing errors on this website, as well as the possibility that products may sell out. We do not guarantee that images reflect the exact appearance of the products, as some color variation may occur depending on screen, photo quality, and resolution. We always strive to present products as accurately as possible.
• We regularly check the best-before dates on our products, but we sometimes overlook this. If the best-before date is shorter than one month from the date you ordered the products, we can refund half the price of the product. To process a refund, you need to send us a photo of the product with the best-before date visible and email it to us at [email protected].

9. Information about Cookies

According to the law on electronic communications, visitors to a website must, for privacy reasons, be informed that cookies are used. The information in a cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer in order to provide access to various features. You can set your browser to automatically decline cookies. More information can be found on the website of the Swedish Post and Telecom Authority (PTS).

10. Personal Data

By shopping with VeZe Trade AB, you accept our data protection policy and our processing of your personal data. We care about your privacy and do not collect more data than necessary to process your order. We never sell or pass on your data to third parties without legal grounds.

VeZe Trade AB is responsible for the processing of personal data you have provided to us as a customer. Your personal data is processed by us in order to manage your order, as well as in cases where you have requested newsletters or promotional offers — in order to tailor marketing to your individual needs.

The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is personal data?

Personal data is any information that can be directly or indirectly attributed to a natural person.

10.2 What data do we store?

In order to manage your order and respond to questions related to it (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.

Your data is stored for as long as we have a legal basis to process it, for example to fulfil the agreement between us or to comply with a legal obligation such as the Swedish Bookkeeping Act.

10.3 Legal basis

In connection with a purchase, your personal data is processed in order to fulfil the agreement with you.

Marketing, campaigns, and similar communications are sent based on your consent.

10.4 What data is shared, and for what purpose?

10.4.1 Payment provider
When a purchase is completed, information is shared with our payment provider. This includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your national ID number is also stored by the payment provider. This information is stored in order to process the purchase and to protect both parties against fraud.
The payment providers (payment services) we use are: Swish, Nets, and Qliro.

10.4.2 Shipping companies
In order to deliver your orders and fulfil our agreement, we must share certain information with the shipping company. This includes first name, last name, and delivery address details. Your email address and/or mobile number may also be shared with the shipping company for delivery notifications.
The shipping companies we work with are: DHL and DSV.

10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider, RULE nyhetsbrev. This is done in order to keep you updated with information and offers for marketing purposes.

10.5 Right of access

You have the right to receive an extract of all information we hold about you. The extract is delivered electronically in a readable format.

10.6 Right to rectification

You have the right to ask us to update incorrect information or complete information that is incomplete.

10.7 Right to be forgotten

You can request at any time that the data concerning you be deleted. There are few exceptions to the right to erasure, such as if the data must be retained in order for us to comply with a legal obligation (for example, under the Swedish Bookkeeping Act).

10.8 Responsible for data protection

VeZe Trade AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are complied with.

10.9 How we protect your personal data

We use industry standards such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information such as personal data and passwords securely.

We use a Swedish platform, Quickbutik, operated by Quickbutik AB, headquartered in Helsingborg.

11. Changes to the General Terms

• We reserve the right to make changes to these terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with an order or a visit to the website.

12. Disputes and Governing Law

• In the event that a dispute cannot be resolved amicably between the company's customer service and the customer, you as a customer may turn to the National Board for Consumer Disputes (Allmänna Reklamationsnämnden), see arn.se. Residents of an EU country other than Sweden may file a complaint online via the European Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr
• In the event of a dispute, we follow decisions from ARN or an equivalent dispute resolution body.
• Disputes regarding the interpretation or application of these general terms shall be interpreted in accordance with Swedish law.